Chatbot assists in automating customer service and improve customer retention. With 24/7 availability chat bots can save up to 40% of customer support cost and also speeds up response time in answering customer queries. Chatbot assists in Customer service in buying of Insurance policies or renew their policies with premium payment option, handle regular customer queries, Claims submission & processing, Damage Assessment, View Pre-approvals, Member’s medical card download, view Network Hospital list & partner assistance (showing details of customer, policy documents & policy details) etc.